Portal Basics
When you first log into the portal it will look like this.
The first time you log in, the portal will not have any tickets in your list. As you add tickets the you will have the ability to track what is happening and respond to each. You can also filter your ticket list to be sure you only see the ones you want.
Adding a new ticket
to add a new ticket click on the New Customer Service Inquiry button at the top right corner of the portal. Clicking on this button will open a new window where you can fill out your question.
You will need to select a category, this will help us direct the question to the right person so you get a faster response. Please put the subject and description of what you would like help with. If needed you can even attach a file pertaining to your inquiry.
Your ticket is now open, and you can see it in your ticket list. If you have a large number of tickets you can use the filters on the left side to sort through your tickets.
Click on the ticket itself to respond or read our responses.
Once you have read the response you can reply, attach a file, or hit the close ticket button.